Terms and Conditions

Rates specified are for a minimum of 24 hours rental. Additional hours will be calculated, per hour up to a maximum of 5 hours only (RM38 per hour).

Rates include:

  • Unlimited kilometers and maintenance.
  • The rental rates include full indemnity for accidental damage to third party property and bodily injuries. However, in line with the commercial insurance practice, the customer is always responsible for an amount equivalent to the excess clause not exceeding for Group A (RM2,000), Group B (RM5,000) and Group C (RM10,000).
  • We offer the customer the option to waive the financial responsibility resulting from damage vehicle while it under rental agreement. This can be done by accepting the Collision Damage Waiver (CDW) at the time of taking delivery of the vehicle on payment of 10% from rental rates. However the customer is liable for a Non-Waiverable Damage Excess for Group A (RM500), Group B (RM1,500) and C (RM2,000).
  • In addition to the rent charges, the customer is required to have a cash security deposit and an equivalent as a guarantee of proper usage of the vehicle for the entire duration of the contract, sum which will be reimbursed if no damage or summons is notified on its delivery.
    Group 1 – 6 days 7 – 14 days 15– 30 days
    A, B & C

  • Deposit will be refunded to customer based on schedule below
    Rental Period Refund Date
    1 – 14
    15 – 30


Rates exclude:

  • Damage due to negligence, tyre punctures and burst tyres, fuel errors, lack of electricity because of forgotten turned off electrical devices, loss or damage to the vehicle accessories.
  • The customer is reminded that underbody and overhead damage is at the their own risk at all time. All insurance is void if vehicles are driven on unsealed and unmade roads or surfaces.
  • Rates do not include petrol, toll fees (cash, SmartTag or Touch 'n Go), Singapore permit, parking charges, traffic fines, airport charges, fuel & other optional charges.

Driver Regulation

  • Renters must be between the age of 23 and 65 years old.
  • Renters must possess a valid local driving license or an international driving permit with qualified driving experience of at least one year.
  • Additional RM20 will be charged for a second driver.

Document Requirement

  • Photocopy of driver NRIC/Passport dan License
  • Photocopy of NRIC/Passport of guarantor
  • Business card (if any)

Parking Fees and Traffic Fines

  • Renters are responsible for all parking fees and traffic fines incurred during the rental period.
  • Renters will be charged an additional of RM20 for every summons paid by Wahdah Car Rental Services.

Extension of Rental

  • Should renters wish to extend the rental or appoint any additional drivers, it is compulsory to inform a Seroja Lestari Car Rental Services immediately.

Booking Cancellations

  • Booking deposit of RM100.00 are non refundable and a penalty of RM100.00 will be imposed if cancellation is made before 24 hours from the date of rental.

Driving Restriction

  • All Malaysia vehicles are strictly prohibited from being driven into Thailand.


  • Child seats are available at RM50.00 nett per unit per rental and subject to availability.
  • A complimentary Malaysia map will be provided to renter.

Delivery and Collection Service

  • Free delivery and pick up services are provided for hotel situated within Johor Bahru for a minimum rental of  3 days. RM30.00 nett will be charged for delivery and pick up for reservation less than 3 days.
  • Delivery and collection services are not applicable after operating hours (8:30 am - 5:30 pm). A fee of RM30.00 nett will be levied for this service.

Vehicle Condition

  • Upon return, the car has to be in the same condition as when it was rented. Failing which, the renter will be liable for the cost of restoring the vehicle to its original condition.

Prohibition of Goods

  • All prohibited goods (such as pirated VCDs, drugs, alcohol, etc.) and goods with an unpleasant odor are also strictly prohibited from being carried in the vehicle (eg. durian, salted fish, etc.). Renter will be responsible to pay all costs of removing odors, including air-conditioning service and loss of rental days for the company.

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